Our Commitment to

Transparency.

Before you join Open Space, thereโ€™s context you deserve to haveโ€”and I want to make sure you have it directly from us.

Transparency isnโ€™t just a value we talk about. Itโ€™s a practice. And part of that practice means being honest about where weโ€™ve been, what weโ€™ve learned, and how weโ€™re building differently now.

Samantha Goldberg

Founder & CEO

What Happened

In 2020, I became the subject of a professional licensing investigation related to an ethical violation: entering into a romantic relationship with a former client very soon after terminating therapy. The investigation lasted nearly two years, and in June 2022, my LCSW license was suspended for five years with the opportunity to move it to probationary status after one year.

I take full accountability for that boundary violation. It was a serious breach of professional ethics, and I donโ€™t minimize the gravity of what I did.

Over our 7+ years, Open Space had grown into a thriving practice, eventually with over 30+ clinicians and support staffโ€”and became the largest provider of LGBTQIA+ affirming therapy in the Pittsburgh area. But behind the scenes, I was leading from a place of deep personal and professional struggle, including eventually finding the strength to leave a relationship that had become deeply harmful.

Leading Through Transparency

In Fall 2022, when my license suspension became public knowledge in the local therapist community, I confirmed the news with my staff. At that time, after much deserved processing and holding space with our current staff, my leadership team and I made the decision to tell all potential new hires moving forward about my license status before they accepted an offer of employment. I was proud of that decision then, and I still am. It was the first step toward leading with transparency rather than fear and shame.

That former client then filed a lawsuit in late 2023, (which my leadership team was aware of, and they were also present when I was served). Less than a month later, a massive state-wide insurance policy shift effective January 1st, 2024 was announcedโ€”one that would threaten half our team's caseloads, impact hundreds of our clients in our practice alone, and gut a significant portion of our revenue. Then, in February 2024, the Change Healthcare cyberattack brought additional operational chaos.

We spent the rest of 2024 fighting to keep the practice stableโ€”working to maintain caseloads for the pre-licensed clinicians hit hardest by the insurance changes, preserving benefits and support staff despite plummeting revenue, and trying to support a team that was increasingly burned out. The November 2024 election results then shook our clinicians and entire team deeply, adding yet another layer of collective distress.

That lawsuit finally settled in Spring 2025. The legal proceedings were long, difficult, and emotionally drainingโ€”for me, and then by extension, my team.

The Transition

When the lawsuit settled in Spring 2025, at the strong encouragement of my leadership team I shared the news with staffโ€”something my attorney had advised against until proceedings concluded. I let them know that there had been a lawsuit, but that it was over now and behind both myself and Open Space. Shortly after, some staff located the court documents and shared them with the team. The documents were harsh, one-sided, and difficult to readโ€”as legal filings often are.

Each challenge alone would have been significant. Together, they were crushing. And ultimately, all of our clinical and administrative staff made the decision to leave.

What Iโ€™ve Learned

Halfway through the lawsuit, something shifted. I realized viscerally that once the lawsuit settles, neither I nor Open Space could continue living behind this story. That transparency couldn't just be a private conversation at the point of hiringโ€”it needed to be bigger, more intentional, more overt.

This experience fundamentally changed how I think about leadership, sustainability, and what it means to create affirming spaces. I learned what it means to lead from depletion versus clarity. I learned the cost of making decisions from shame and guilt rather than strategy. I learned that real transparency requires next-level courage.

I also learned that I can't control how people perceive me. And that trying to do so only creates more harm.

What I can control is how I lead now. How I show up. What I build. And who I build it with.

In May, I launched a separate business alongside Open Space where my story, my license suspension, and the lessons from it are front and center. I speak openly about ethics, shame, and rebuilding in public forums and professional settings. I now offer pro bono guest lectures in university classrooms where I discuss my own ethical violation openly. I pursue speaking engagements on ethics, shame and leadership, building inclusive businesses, and what it takes to rebuild with integrity, vulnerability, and authenticity.

I'm not hiding anymore. Anywhere. I'm now leading with my storyโ€”not in spite of it.

Where We Are Now

Open Space is rebuildingโ€”intentionally, transparently, and with a very different structure than before.

The shift to a 1099 model and multi-disciplinary wellness hub wasn't a reaction to staff leaving. It was something I'd been thinking about for yearsโ€”a model that actually aligns with how I want to lead and what I believe providers are looking for after 7+ years of running a group practice. When everyone left, it created a rare opportunity to ask, "If I could do it all over again, what would I do differently?", without disrupting anyone's livelihood.

Read more about why weโ€™re pivoting to this model here.

Hereโ€™s what that means practically:

I do not provide clinical services.

I havenโ€™t since March 2022โ€”which was by design and always my goal even before my license was suspended, so I could focus on the non-clinical aspects of the practice. I am not involved in any direct client care, and my role is strictly administrative, visionary, operational, and collaborative business support for the providers who join this space.

This is a 1099 model.

You're building your own practice with extensive support, not working under my clinical supervision or direction. You maintain full autonomy over your clinical work. If you come to us provisionally licensed, youโ€™ll have โ€˜in-houseโ€™ licensure supervision with a contracted licensure supervisor.

Transparency is part of our foundation, and I donโ€™t take that lightly.

Since Fall 2022, every person who has worked at Open Space has been informed about my license status before signing their offer letter. In this new era of rebuilding, I'm taking that transparency one step further by placing this information directly on our websiteโ€”accessible, clear, and part of our public commitment to operating with integrity.

We have incredibly strong community support.

Which I am deeply humbled by. Despite everything that's happened, Open Space continues to have immense support from colleagues locally and nationallyโ€”including many members of Pittsburgh's LGBTQIA+ Chamber of Commerce (of which Iโ€™m actively a part of), group practice owners across the country, and leaders in the coaching and practice ownership consulting space. This isn't a practice operating in isolationโ€”far from it.

Iโ€™m arriving at this rebuilding phase with so much humility.

For the first time in Open Space's history, I'm completely present. And Iโ€™m so grateful. The chaos is behind me. My life is stable and so full. I'm showing up as a whole personโ€”stronger and more grounded than I've ever been.

Open Space isn't being rebuilt quicklyโ€”it's being rebuilt right. With systems that support providers, not drain them. With transparency baked in, not added as an afterthought. With a commitment to values-aligned work that doesn't require anyone to sacrifice their wellbeing or integrity.

The business coaching, the built-in support, the community of values-aligned providers, the focus on sustainabilityโ€”

all of it comes from deeply understanding what happens when those things are missing.

What We Ask of You

If you're considering joining Open Space, we ask that you:

- Read this page fully and consider what it means for you.

- Ask any questions you haveโ€”during interviews, after, whenever they come up.

- Make a decision that feels aligned with your values and your comfort level.

- Trust that if you choose to join us, you'll be part of a space that's committed to transparency.

My license status has been part of my and Open Spaceโ€™s reality for years, and many in the community are already aware. But if this is new to you, take whatever time you need to process. There's no rush.

Some people won't be comfortable with this context, and that's completely valid. We'd rather you make that decision now, with full information, than be surprised later.

For those who do choose to join, know that you'll have a leader who's deeply committed to showing up authentically, building a sustainable practice rooted in values-aligned care and transparency, and centering your autonomy as a provider.

If you have questions about any of thisโ€”during the interview process, after receiving an offer, or even after you've startedโ€”please ask. Transparency only works if it goes both ways.

You can reach out to Sam directly at samantha@openspaceccw.com, or bring questions to any conversation we have.

We're glad you're here. And we're committed to making sure you have everything you need to make the right choice for you.

Questions?

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